7A - Testing the Hypothesis, Part 1

Opportunity: Thousands of UF students struggle with student football tickets. Many do not want to wait in the long line to go pick them up and some even lose their ticket before the game, resulting in missing the game or buying another ticket.

The Who: Thousands of UF students who purchase student football tickets.
The What: Waiting in line for tickets and/or losing the tickets
The Why: Students may not get student tickets or may skip games, and students are forced to buy another ticket if they lose it.

Testing the Who: I am sure many other college campuses have the same student football ticket procedures as UF, but I am focusing on UF for now.
Testing the What: The boundaries of this is anyone who purchases UF student football tickets.
Testing the Why: I'm sure most UF students have experienced going to pick up UF student football tickets at some point.

Grant Stansel - UF Student/Roommate

This person is a senior this year and has experienced this problem since he was a freshman. He hates the long lines that he has to wait in to go pick up his ticket. He has actually lost a ticket a couple of times before the game. He hates that UF would not just print a new one out for him because he ended up having to buy another student ticket for those games. He also stated that he knows plenty of other people that have lost their ticket and couldn't go to the game.

Patrick Davis - UF Student/Friend

This person is a junior this year and has also suffered from this problem since his freshman year. He says that is always sucks having to wait in line to pick up his ticket when he could be doing other things. He says that he has other friends at other colleges that have the same problem. He just wishes that UF would allow them to get the ticket on their phone so they wouldn't have to wait in line.

Clement Hall - UF Student

This man is only a freshman this year. He says that he has only gone to three games as a student, but it already sucks to wait in the line. When asked about losing a ticket he said that he had not lost one yet, but one of his freshman friends already lost one. He hopes he never loses one because he does not want to pay for another ticket.

Sarah Cumella - UF Student

This woman said that she does not really go to that many football games because she is not a big fan of football. She has been to a few and did not enjoy waiting in line to pick up her ticket and would actually be more likely to buy another student ticket if she did not have to wait in line. Some of her friends go, which is the main reason she actually goes.

Jason Coleman - UF Student/Friend

This man is currently a senior at UF. He has actually lost a ticket to a Gator game. He stated he lost it his freshman year and ended up buying another ticket from a student. He had to waste money after losing the ticket because the ticket office would not print another one. He stated that UF should just print off another ticket or just allow people to have them on their phones like other tickets on stubhub or ticketmaster.

Summary: 

After all five of these interviews everyone had experienced this issue. Even if they had not been to very many football games they have still had to wait in the long line to pick up their ticket. These people even talked about knowing plenty of other people that have been experiencing this problem. Most students have been to at least one football game, which means they experience the problem of waiting in the long line and all of this could be avoided if UF would introduce a virtual ticketing system through student's phones. That way no one has to wait in lines or loses their ticket. Introducing virtual ticketing could also result in more people purchasing season tickets and less people skipping games.